Support

Open the Nawras app, set your destination, review the estimated fare and tap "Request ride". The driver's details and live location appear as soon as your request is accepted.

An estimated fare based on distance and time is shown before you confirm. It may change if the route or destination changes; bridge and motorway tolls are added when used.

Open your trip history, choose the trip and tap "Report a lost item", or contact us with the form below including the trip date and time.

Tap "Cancel" on the trip screen. A cancellation fee may apply if the driver has arrived or is close by; this is shown before you confirm.

Download Nawras Driver, create an account and upload the required documents (driving licence, vehicle registration, insurance and required permits). We will review your application and let you know the result.

You can follow your earnings in the "Earnings" section of the app. Electronic payments are transferred according to the schedule shown there.

Only while you are "online", so we can send you nearby requests and share your position with the passenger. Location tracking stops when you go "offline".

In the app: Menu → Delete account, or email support@nawrasapp.xyz. Your data is deleted within 30 days, except what we are legally required to keep.

Contact us with the form below using the phone number and email on your account and we'll help you get back in. Passengers who signed up with Google can simply use the Google button.